Who took the survey?
Here’s the breakdown.
Survey respondents are carefully qualified to ensure that they represent a wide cross section of businesses and are closely involved in law firm engagement decisions.

The Buyers
104 buyers of legal services for their organizations

50%
36%
14%
Sole decision-makers
Share decision-making with others
Provide significant input into decisions
104 buyers of legal services for their organizations
50%
36%
14%
Sole decision-makers
Share decision-making with others
Provide significant input into decisions
Experience buying legal services

24%
57%
18%
1%
6–10 years
11–20 years
More than 20 years
Experience buying legal services
24%
57%
18%
1%
1–5 years
6–10 years
11–20 years
More than 20 years
Title

11%
12%
11%
13%
20%
14%
16%
3%
General Counsel
Chief Legal Counsel
Assistant/Associate/Deputy GC
Assistant/Associate/Deputy Legal Counsel
Director of Litigation
Chief Compliance Officer
(Sr.) Vice President
Others
Title
12%
13%
11%
13%
20%
14%
16%
3%
General Counsel
Chief Legal Counsel
Assistant/Associate/Deputy GC
Assistant/Associate/Deputy Legal Counsel
Director of Litigation
Chief Compliance Officer
(Sr.) Vice President
Other
Types of outside legal services

73%
69%
67%
61%
57%
56%
Litigation
Business transactions
Labor & employment
IP
Regulatory
Types of outside legal services

73%
69%
67%
61%
57%
56%
Cybersecurity & ransomware protection
Litigation
Business transactions
Labor & employment
IP
Regulatory
The Companies
Company revenue

16%
37%
39%
8%
$250–499 million
$100–249 million
$50–99 million
Company revenue
16%
38%
39%
8%
$500 million or more
$250–499 million
$100–249 million
$50–99 million
Region

24%
22%
19%
13%
10%
7%
5%
Mid-Atlantic
Southwest
Midwest
West Coast
Rocky Mountains
New England
Region
24%
22%
19%
14%
10%
7%
5%
Mid-Atlantic
Southwest
Midwest
West Coast
Rocky Mountains
New England
Industry

14%
13%
11%
10%
9%
7%
7%
29%
Manufacturing & Industrials
Technology
Insurance
Financial Services & Fintech (including Cybercurrency)
Banking
Consumer Goods & Retail
Healthcare
Others (14 less than 5% each)
Industry
14%
13%
11%
10%
9%
7%
7%
29%
Manufacturing & Industrials
Technology
Insurance
Financial Services & Fintech
Banking
Consumer Goods & Retail
Healthcare
Others (14 less than 5% each)
Number of attorneys in in-house legal department

2%
27%
49%
16%
6%
2–5
6–20
21–50
Over 50
Number of attorneys in in-house legal department
2%
27%
49%
16%
6%
1
2-5
6-20
21-50
Over 50